Ordering From Outside The USA
How Can I Order From You, If I Live Outside The USA?
- Although we do not ship any items outside the US, except to Canada, you can order from us by using a Mail and Package Forwarding Service like in example
http://bongous.com
http://usa2me.com
http://www.shipito.com
- Please Note: We are in no way affiliates or partnered in any other way with the above suggested Mail and Package Forwarding Services and this is only a suggestion.
- A Mail and Package Forwarding Service will provide you with a valid US address, which is the address of their warehouse and your order will be shipped from us to that address and there our responsibility for the shipment will end.
The service will forward the shipment from there to your door. For more information about this process please, visit the above mentioned websites.
- In order for you to pay for your purchase, you have to have a Verified Paypal account or in case of Instant Payment through Credit Card, this above mentioned US address must be added as a secondary address to your Credit Card. We are sorry for this inconvenience. The alarming increase of credit card fraud does leave us no other choice.
- Also you can take use of the Purchasing Service those above mentioned companies offer.
Shipping Questions
How Much Does Shipping Cost?
We keep our shipping rates very simple, so you won't experience any surprise at the checkout, when shipping rates will be added to your order.
- We are offering FREE SHIPPING on any order of more than $75.00. For orders up to $75.00 we will charge you a FLAT RATE of $8.95.
(only UPS Ground and within continental US States)
- For international shipping to Canada our shipping rates start at $21.95 up to $50.00 shopping cart value. Then it will depend on the final total of your order.
- Sometimes our Canadian customers will have to pay duties on the products and we may be required to disclose some pricing on the packaging slip, so the Customs can access the appropriate amount owed.
- On the majority of our product line, we prepay the duties for our Canadian customer and the packaging slip will not show pricing.
Are Shipments Insured?
- Yes, insurance is included in the cost of our shipping rates.
How will items be shipped?
- We use UPS Ground Service for all of our shipping.
- If your item weighs 1 pound or less, your order might be shipped via USPS Priority Mail instead of UPS Ground.
The same shipping rates apply.
Do You Ship Items To P.O. Boxes?
- We only ship to a Physical Address. *** NO P.O. Boxes.
Do You Ship Internationally?
- Currently we ship internationally to Canada only.
How Long Will It Take For My Order To Arrive?
- Most orders are shipped within 1-2 business days after we have received payment and it has cleared.
- Once the order is shipped, you will receive it within 7 to 10 business days. We will inform you when the item/s have been shipped and provide a tracking number.
- For international orders to Canada allow 13-15 for delivery.
- Also please note, that weather or times right before any major Holidays like e.g. Christmas, will play a factor on the estimated time it takes for you to receive your order. Sometimes it might take a little longer. Sorry to say, but we have no control over this.
we always recommend all our customers to order any items meant to be a gift for a certain occasion like birthday, Christmas etc. far enough in advance to allow enough time for the item to arrive in time.
What Does It Mean When I See "May Require Additional Freight Charge"?
- These items are over sized or heavy and cost us more to ship. You will notice "May Require Additional Freight Charge" in the item description.
Can A Confirmed Order Be Changed Or Canceled?
- No, once an order has been confirmed and is processed by us for fulfillment, it can NOT be changed or canceled.
Paying For Orders And Security
How Do I Pay For My Order?
- We use Paypal for secure payment. You can pay through your Paypal account or with your credit card. For instant payments via credit card, a Paypal Membership is not required.
It is very simple and payment through Paypal provides a buyer and seller protection.
Is The Payment/Checkout Process Secured?
- Yes, payment and checkout process are secured through SSL 128/256 encoding with a valid Private SSL Certficate.
Are My Personal, Payment And Shipping Information Safe?
- All your information are safe and protected for unauthorized access. We do not store any credit card information.
Returns * Refunds * Exchanges
What Is The Return Policy For Broken Or Defective Items?
- First of all, email us as soon as possible if a product is broken or defective. We want to make it right for you and we will work with you to see that
the problem is taken care of.
- Do not return merchandise without contacting us first!
- We will provide you instructions on returning and / or receiving a replacement item.
What Do I Do If I Decide To Just Send Back The Item For No Apparent Reason?
We are so sure that you will love your item so this won't cross your mind, but if it does, here is our policy.
- Returns for non-defective, non-broken items must be made within 14 days.
- You will get the product price minus a 20% re-stocking fee on all non-defective/non-broken items refunded through Paypal.
The refund will be issued as soon as the item arrived with us and will be credited back to your Paypal account or Credit Card,
depending your initial payment method.
- Shipping will not be refunded on non-defective/non-broken returns.
- For orders initially shipped for free, we will deduct our actual shipping cost from your refund.
- Merchandise must be returned in it's original inner packing and must be in re-salable condition.
- Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged.
- No credit will be given for items that do not meet these requirements.
- Returns cannot be accepted after 14 days
- Please Contact Us Immediately Before Returning Any Product and we will provide instructions on returning.
Product Questions
Is There A Product Guarantee?
- Yes. We guarantee that all of our products will be free from defect, and will be as pictured and described on our website.
What Are The Tunes For The Musical Items?
- The tunes are in the description of the item.
What Are The Products Made Of?
- This is included in the product descriptions.
Stock Questions
When An Item Is Out Of Stock When Can I Expect It To Come Back In Stock?
- When an Item is out of stock it will be with the item description and you will see a button that takes you to a form where you can tell us your email address and you automatically will be notified as soon as the item will be back in stock. We try to get items back in stock as soon as possible. If you email us we might be able to tell you the estimated time to expect the item to be back in stock. We do our best to keep things in stock but we get so many orders that items go very fast.
Can I Get A Rainchecks If An Item Is Out Of Stock?
- No, we don't do Rainchecks.
What Happens If I Order An Item And During The Checkout Process The Item Goes Out Of Stock?
- Hopefully this will never happen. We keep up on our stock daily. But if this happens, then we will refund you for the item and you will need to re-order the item when it comes back into stock. We know you wanted this item, so if you want us to, we will notify you as soon as it comes back into stock.
Sales Tax
Will I Be Charged Sales Tax On My Items?
We will only have to charge sales tax if the items are shipped to an address in Texas or California.
About Clean Star - Home and Garden World
What Is Your Privacy Policy?
- We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you. Please be aware, for the correct functioning of this online store and the shopping cart, it is necessary to place a web cookie on your computer. Also a web cookie will be placed on your computer if you visit any addvertised third party websites through any links in our store.
For more information about web cookies please visit http://en.wikipedia.org/wiki/HTTP_cookie
How Quickly Do You Respond To Emails?
- We will respond to your emails as soon as we can. You are very important to us. Please fill free to email us anytime. If we receive your emails after business hours or over the weekend we will get right back with you first thing next morning. (Who knows maybe even if time allows it after hours)
- We know you are anxious for an answer. Remember we will do all possible to make you feel like family.
What Are Your Business Hours And What Is The Best Way To Contact You?
- Our business hours are from 9am - 4pm CST. Monday - Friday
- We will also be closed on Major Holidays so we can be with our family, but you can go ahead and browse our shop 24/7 and enjoy yourself. Who knows, you might just find something, you can't live without.
- Best way to contact us, is per email or using our contact form. You will find all information on our "Contact Us" page.
Do You Do Gift Wrapping?
- No, at this time we don't offer Gift Wrapping.
